Delivery FAQs

    • How long do online orders take to arrive?

      We aim that items that are in stock to be dispatched within 5 to 8 working days, if not sooner. Some orders might be sent as part shipments to avoid longer delays. Items are dispatched usually by DPD on a next day delivery service. To track your order, contact us.

    • How long do made to order items take to arrive?

      Bespoke orders will need to have time allowed to be made especially for you, which we suggest will take 8 to 12 weeks. To track your order, contact us.

    • Do you ship internationally?

      Yes, we are able to send garments all over the world. We use FedEx to ship internationally, and we are able to provide a shipment quote ahead of dispatch. For more information, contact us.

    • Can I have my order sent to my home address?

      No problem, we can arrange the shipment to be to your home or workplace to suit you. Simply fill out the desired delivery address at the checkout, or let us know when ordering over the phone.

    • How are the goods shipped and wrapped?

      Larger orders or heavy items are shipped in recyclable large cardboard boxes. Shoes and hats are sent in smaller cardboard boxes. For some shipments we use DPD own brand shipping bags, which are ‘partly made from recycled polythene’ and are ‘100% recyclable’.

    • Can I collect my order from the Lyn Oakes offices?

      Certainly, simply contact us at the office prior to your arrival so we can schedule an appointment.

    • Can I have my order delivered in person by a Lyn Oakes sales representitive?

      For larger and more complex orders we always aim to deliver in person. We have sales teams covering the whole of the UK, so can arrange a delivery visit. Contact our team to organise delivery here.